Thank you for shopping at Zistara.
We want you to love what you buy — but since our products are made-to-order, we follow a transparent and fair return & refund policy.
📦 Return Eligibility
As each product is printed specifically for you, we only accept returns or offer refunds under the following circumstances:
- Product received is damaged or broken
- Wrong product received (wrong design, size, or item)
- Product has major manufacturing defect
(To prevent refund fraud you are requested to record an unboxing video and provide us in case of return request.)
We do not accept returns for:
- Minor color variations
- Incorrect sizing ordered
- Customized/personalized products
- Products ordered by mistake
- Change of mind
⏳ Timeframe
Please raise a return/refund request within 48 hours of delivery.
📤 How to Request a Return or Refund
To initiate a return or refund, please email us at
📩 zistara21@gmail.com with:
- Order ID
- Clear photo(s) of the product
- Reason for return
Our support team will respond within 24–48 hours with the next steps.
💰 Refund Timeline
If approved, refunds will be processed within 5–7 working days via the original payment method.
🚚 Return Pickup
If the product needs to be returned physically, we’ll arrange reverse pickup or share return instructions.
🔒 Policy Integrity
We reserve the right to refuse refund requests that don’t meet the conditions outlined above.
🧘♀️ Our Promise
We’re here to make things right — reach out and we’ll do our best to help.